FAQ
Bitcoin is the first decentralized peer-to-peer payment network that is powered by its users with no central authority or middlemen. This puts you, the user, in control of your money. Transactions send instantly and fees are low to zero. Basically, Bitcoin is cash for the internet. Check out the video below for a quick overview of Bitcoin.
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MixCoins 是一个分布式自治的比特币交易市场，为全球用户提供安全的比特币交易服务。
Users can store bitcoin and fiat currencies in their accounts and buy and sell bitcoin for USD.
At the bottom of the Trade Center or in Order Management find the order you wish to cancel and click “cancel” to the right of the order.
How to Buy Bitcoin
How to Sell Bitcoin
When you place a limit order the systems searches the order book for a direct match. If a match is found the order is completed immediately. If not, the limit order is added to the order book until another member places a matching order.
The order book is a list of existing buy and sell orders that are awaiting completion. You can trade at these prices and quantities immediately. The order book can be found under Order Management.
MixCoins 的交易成本取决于推广活动和用户等级，请参考费率表查看客户当前的费率。
MixCoins通过各个层面的措施，确保用户及自身安全：
- Cryptographic Security: All member data is cryptographically encoded with the highest level financial cryptography used today
- System Security: We employ extensive anti-intrusion measures to ensure the protection of all data
- Geographic Security: Our servers and team operate in a distributed autonomous network so that policy changes by any country cannot disrupt QB operations
- Operational Security: Our operational policies have been created with security as the primary goal. Certain member account actions require a human audit to verify the action is originating from the account owner. Our staff is on call 24 hours a day to make sure our operations are not only secure, but convenient as well
- Constant Security: Not only are our staff on call 24 hours a day, our system is constantly monitoring account actions for anomalies. Multiple login failures, new and suspicious IP numbers attempting to login to an account, and other activities are monitored, logged, and investigated
MixCoins自创建以来，一直把用户的安全与便捷置于最高优先级；在这两个方面我们不会有任何妥协和让步
International transfers normally take 2-7 working days. After receiving the transfer funds are immediately deposited into the member's account.
When members withdraw USD from their account there's a small percentage fee as well as a $20 handling fee charged by the intermediary bank.
For EU and US members, withdrawals normally take 2-3 working days to arrive in your account. For HK and China Mainland members, withdrawals will normally be completed within 2 hours via our local partner's account. For customers in other parts of the world, withdrawals will require 2-5 working days. We are constantly expanding our partnerships with local banks around the world to offer our members faster withdrawals.
- 套利宝基本原理
- 基金将比特币资产和美元（人民币）资产配置在全球流动性较好，安全性高的交易市场。由于各交易市场价格存在差异，基金通过自动化方式同一时间在低价市场买入 BTC，同时在高价市场卖出 BTC，然后等待价格反转的时候进行反方向的操作或者根据市场情况将一个市场的 BTC 提取到另一个市场中，法币进行相反的流动。确保这一过程的持续运转，并在每一笔交易中都获得收益。
- 如何控制风险
- 基金都是以比特币申购，但是资产存在两种形式：比特币和美元（人民币）。基金每日的交易，在分红前会确保两件事：比特币的数量在增加；美元（人民币的数量）同比例增加。
- 持有比特币基金的客户会承担比特币兑美元价格波动的风险，但相比将比特币存在钱包中的好处是，尽管价值总量会波动，但比特币的数量不变且每日都会获得分红。
- 持有美元基金的客户不承担比特币兑美元价格波动的风险，他们在申购的一刻开始，已经按当时比特币兑美元的价格将比特币资产换算为美元资产，对于这部分客户而言，持有比特币基金的客户所持有的比特币是美元资产用于套利的工具（反之亦然），无论未来比特币兑美元的价格如何变化，持有美元基金的客户所拥有的美元资产总量不变且每日获得分红。
- 当赎回时，会以比特币兑美元的价格换算为比特币，客户可根据情况立刻兑换为美元使用。
- 另外我们通过选择国际上正规的大型交易所，确保配置在主要交易市场的资产安全。
- 如何保持收益率
- 首先，比特币资产和美元（人民币）资产保持一定的比例，能够保证套利收益率的最大化。通过控制两种基金的规模保证比例在一定范围内。
- 另外，控制基金的总量，配合当前市场流动性的一个合理的基金总量，能够保持相对稳定的收益率。因此基金达到一定的规模之后可能会有一段时间停止申购，当有人赎回，相应的量会开放给其他客户申购。或者市场总体流动性提高后，增加基金的规模。
- 套利算法的持续改进可以提高收益率：套利算法会根据市场的流动性和价差情况，自动设置每笔交易的最小收益率，从而提高整体收益率。
- 调节客户分红比例：基金的部分收益作为 BitCapital 的管理费用于维持算法的更新和服务。在市场流动性低迷时，基金的部分管理分将用于补贴客户的每日分红，尽量保证客户的稳定收益。
- 为何收取赎回手续费
- 由于在各个市场配置的资产在取出时会被收取手续费。且当用户赎回，资产配置比例发生变动时，会对当日套利收益产生一定的影响，为了抵消这样的影响，在基金赎回时会收取一定比例的手续费。
红包是一种从你的 MixCoins 账户向别人发送比特币或其它货币的独特方式。用一个词或一句话生成一个兑换码发送给一个或多个人，他们在这里输入兑换码就可以获得对应红包。
- Login to the 2-Step Verification settings page and directly turn off 2-Step Verification
- 如载有两步验证器的移动设备丢失，或者卸载了两步验证器，请使用注册邮箱向 supp[email protected] 发送关闭两步验证密码的申请邮件，并在申请中邮件包含以下信息：
- Real name used during registration
- Authentic ID document number (attach scanned copies, back and front)
- 在 MixCoins 登记的收货地址
- Bank account number used for deposits and withdrawals
- Approximate date of account registration
- Calculation Base
- 客户的账户总资产折合为美元计算，包括美元，人民币和比特币。
- Interest Paid
- Interest is paid daily at 4:00PM PST in bitcoin.
- Daily Interest Rate
- 根据市场和交易所运营情况调整，MixCoins 有随时调整利率的权利。
- Why offer interest?
- 利息作为 MixCoins 的一种推广手段，是 MixCoins 给用户的奖励。
货币类型是指用户选择的充值提现货币类型。由于 MixCoins 只向用户提供法币和比特币之间的兑换服务，不提供法币兑换服务。因此选择人民币的用户无法使用美元提现和充值功能。反之亦然。
CNY Deposit
USD deposit
